SLA Warranty
12-Month Free Maintenance Warranty
Effective from project acceptance · Shanghai YBBE Network Technology Co., Ltd.
1. Bug Fixes
Free patches for defects caused by code logic, API contracts, or frontend compatibility during the warranty period.
2. GPU & Inference Tuning
Guidance on PagedAttention tuning and monitoring for OOM or concurrency bottlenecks in production.
3. Vector Index Maintenance
Playbooks for incremental document ingestion, index rebuilds, and bad-case prompt correction for RAG systems.
4. Engineer Handover
1-on-1 code walkthroughs and knowledge transfer if your team takes over maintenance internally.
5. Exclusions
New feature development, third-party hardware failures, client-side network/policy changes, and out-of-scope custom work. See Service Terms.